Return & Refund Policy

Last updated on 24th March 2023

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All orders placed with us are governed by the “Return & Refund Policy” underlined here in this document. By “us” we refer to The Lazy Crew or www.thelazycrew.com.

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Return

You can initiate a return request within 15 days of delivery/as per the product description details.

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Only if the package is being damaged/Incorrect product being sent return is acceptable and the same has to be mentioned to the carrier while accepting the product

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Damaged Product being received

If the product received has the exterior box/cover tampered with, we strictly advise DO NOT ACCEPT IT. Instead, snap a picture and share it with us while rejecting it, which may help us place a fresh order before the damaged one is returned to us for inquiry.

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If the product is received in fine condition but the inside product is damaged, we will assist you in managing it; however, if the opening video is available, we will assist you in sending the replacement order without question.

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Exchange

We allow exchange solely and only in case of a difference in size. For instance, if you placed a custom tshirt of size ‘L’ and on receiving it you feel an ‘XL’ size would give a better fit, we advise to place an order for ‘exchange’ immediately on the website. However, all our products are true to the size displayed in our product catalogues so, we advise you to get your correct measurements beforehand and then place the order matching the size on the website.

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We do not accept en ‘exchange’ order if you choose to exchange the delivered product in place of another product with a different design as displayed in the website. In such a scenario, we will consider it as a separate order different from the previous one with product costs and shipping charges applicable.

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Refund

We offer refund. Once the order has been picked up, the refund will be initiated to your selected mode within 48 hrs from the date your order is picked, subject to your returns passing the quality check.

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Refund will reflect as per below-mentioned timelines, post initiation:

• Wallet refund will get credited within a few minutes.

• NEFT refund will take 3 to 5 working days.

• Payment Gateway refund process takes 5 to 7 working days excluding Saturdays/Sundays and Bank Holidays.

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If it takes longer then, please reach out to us below, and we will investigate.

Email us at info@thelazycrew.com or call us at (+91) 9064622126.

 

Will I get refund/Compensation if my order is late?

The product will be delivered according to the delivery timeframe specified during the checkout process and we are strictly adhering to the same schedule. If there is a delay due to severe weather, Govt Restriction or any courier delay for any reason we will not be able to help in any refund/compensation but will try our best for delivering the product on-time. However, if you have any problems receiving your order, please contact us so that we can rectify the situation immediately.

 

Cancellation

How do I cancel the order I have placed?

We only allow ‘cancellation’ of orders before your order is shipped. Tap on “My Orders” section under the main menu of your App/Website and then select the order you want to cancel. If you are facing an issue, please email us at info@thelazycrew.com or call us at (+91) 9064622126 and we will sort it for you.